1. Introduction
Nanny Reserve (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services, including through our website, applications, or by engaging with our staff or nannies.
By using our services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We collect the following types of information:
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Personal Information: Name, address, phone number, email, emergency contacts, and child information.
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Nanny Application Data: Resume details, background check information, references, interviews, and social media data.
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Payment Information: Billing address and transaction details (processed securely by third-party providers).
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Usage Data: IP address, browser type, device data, and site interaction information.
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Communication Records: Emails, calls, and messages exchanged with Nanny Reserve or nannies.
3. How We Use Your Information
We use your information to:
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Provide and improve our childcare services
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Match families with qualified nannies
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Communicate important service updates
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Respond to inquiries and support requests
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Ensure safety and compliance
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Process payments and manage bookings
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Conduct background and reference checks
4. How We Share Your Information
We may share your information with:
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Background check providers
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TrustLine registry (for nanny fingerprinting)
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Payment processors
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Nannies (limited client details necessary for bookings)
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Legal authorities if required by law or to protect our rights
We never sell your personal data.
5. Data Security
We implement industry-standard security practices to protect your data. Despite these efforts, no method of transmission or storage is 100% secure.
6. Your Rights
You have the right to:
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Access and update your personal information
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Request deletion of your data (subject to legal obligations)
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Withdraw consent for marketing communications
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Ask questions about data handling via hello@nannyreserve.com
7. Children’s Privacy
Our services are intended for parents and guardians. We do not knowingly collect personal information from children under 13 without parental consent.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
9. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted with the revised “Effective Date.”