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Privacy Policy

Last Updated: October 1, 2026

This Privacy Policy explains how Nanny Reserve (“Nanny Reserve,” “we,” “us,” or “our”) collects, uses, maintains, and discloses information collected from users (“you”) of the nannyreserve.com website and our nanny placement and booking services (collectively, the “Services”). We recognize that your privacy is important and are committed to protecting it.

  1. Information We Collect

Personal information you provide. We collect personal information when you fill out a form on our website, make a booking, apply as a Nanny, or contact us. This may include:

  • Name, email address, phone number, and mailing address
  • Booking details, scheduling preferences, and information about your childcare needs
  • For Nanny applicants: work history, certifications, references, and information required for background screening through our 10-Point NannyScreen Process
  • Payment information (processed securely by our third-party payment processor; we do not store full card numbers)

Non-personal information collected automatically. When you interact with our website, we may collect technical information such as your browser type, device type, operating system, internet service provider, IP address, pages visited, and referring URLs.

  1. Cookies and Similar Technologies

We use cookies and similar technologies to identify your browser, remember your preferences, and compile aggregate data about site traffic and interaction so we can improve our Services. You may set your browser to refuse cookies or alert you when cookies are being sent; some parts of the website may not function properly without them.

  1. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve our Services
  • Process bookings, payments, and Nanny screening
  • Communicate with you about your bookings, including appointment reminders by email or text message
  • Respond to your inquiries and provide customer support
  • Send our newsletter if you subscribe (you may unsubscribe at any time)
  • Comply with legal obligations and protect our rights, property, and safety and that of others

We do not sell, trade, or rent your personal information to third parties.

  1. How We Share Your Information

We may share your information only in the following circumstances:

  • With Nannies or Clients as needed to fulfill a booking or placement you have requested
  • With trusted service providers who assist us in operating our website, processing payments, conducting background checks, or servicing you — only to the extent necessary and subject to confidentiality obligations
  • For legal reasons when we believe disclosure is appropriate to comply with the law, enforce our policies, or protect rights, property, or safety
  • In a business transfer such as a merger, acquisition, or sale of assets, in which case your information may be transferred as part of that transaction
  1. Text Messaging

If you provide your phone number, we may send you appointment reminders and respond to messages you send us. We do not send marketing text messages. You may opt out at any time by replying STOP. Message and data rates may apply. We do not share your phone number or SMS consent with third parties for their marketing purposes.

  1. How We Protect Your Information

We take appropriate technical and organizational security measures to protect against unauthorized access, alteration, disclosure, or destruction of the information we collect. Access to personal information is restricted to employees, contractors, and agents who need to know it to operate or improve our Services. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

  1. Data Retention

We retain personal information for as long as needed to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or de-identify it.

  1. Your Rights and Choices

Depending on your state of residence, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information, subject to legal retention requirements
  • Opt out of marketing communications at any time

To exercise any of these rights, contact us at info@nannyreserve.com. We will respond within the timeframe required by applicable law.

  1. Children’s Privacy

Our Services are directed to adults seeking or providing childcare. We do not knowingly collect personal information directly from children under 13 through our website. Information about children provided by parents or guardians in connection with a booking is used solely to provide the requested childcare Services.

  1. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

  1. Changes to This Privacy Policy

We may update this Privacy Policy at any time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this page periodically. Your continued use of the Services after changes are posted constitutes your acceptance of the updated policy.

  1. Your Consent

By using our website and Services, you consent to this Privacy Policy. If you do not agree with this policy, please do not use our Services.

  1. Contact Us

If you have questions about this Privacy Policy, you may contact us at:

  • Email: info@nannyreserve.com
  • Phone: (305) 907-9276